Support/Customer Service OKR Examples

How-to Guide to Writing Good Support/Customer Service OKRs with
Example Objectives and Key Results

When getting started with Support/Customer Service OKRs - Objectives and Key Results -
the common questions we get at Weekdone are:

  1. How to write good Support/Customer Service OKRs?
  2. Can you give me examples of good Support/Customer Service OKRs?
  3. What should I put in my Support/Customer Service OKRs?

To answer these questions we created this database of example Support/Customer Service OKRs so you
can get started and write your own company, department, team, or personal OKRs.

Research and improve customer satisfaction
  • Exceed Net Promoter Score (NPS) of over 8.0
  • Get 1000 survey responses to annual satisfaction survey
  • Conduct 50 phone interviews with top customers
  • Conduct 15 phone interviews with recently churned customers
  • Present an action plan of 10 improvements for next quarter
Improve satisfaction with support team's work
  • Decrease number of complaints and negative feedback per quarter from 15 to 5
  • Increase positive feedback items and praise from 5 to 15 per quarter
  • Increase end-user satisfaction rating from 4.0 to 4.5
Objectives
"Where do I want to go?"
  • O Objective
  • B Bracing
  • J Judicious
  • E Exact
  • C Clearly understandable
  • T Tangible
Key Results
"How do I get there?"
  • R Reachable
  • E Exponent
  • S Significant
  • U Undestandable
  • L Limited to numbers
  • T Trackable
OKR Best Practices

In case you need an OKR software tool, sign up to Weekdone for free. Feel free to e-mail us at Weekdone in case you need feedback and help with your OKRs: hello@weekdone.com.