Research and understand why our churned customers didn’t see value

Research and understand why our churned customers didn’t see value
  • Get 30% response to survey on churn reasons% 300
  • Interviews with 10% of respondents to get detailed reasons% 100
  • Analyze responses and choose 3 issues to improveissues 30

Make the office a desirable place to work

Make the office a desirable place to work
  • Gather feedback from 80% employees on improvement ideas% employees 800
  • Solve top 3 problems identifiedproblems solved 30
  • Confirm improvements in discussion with 10 peopleconfirmations 100

Improve MRP information management processes

Improve MRP information management processes
  • On time delivery increases from 80% to 100%% 10080
  • Inventory stock error reduced from 10% to >3%% 310
  • Production efficiency increased from 40% to 60% of maximum capacity% 6040

Improve internal document management system

Improve internal document management system
  • All 7 teams agree and implement folder structures agreements 70
  • 7 teams complete the move and consolidation of 100% of document to the new structureteams 70
  • Collect feedback from all users and over 80% are positive% 810