Customer Success OKR Examples

Customer Success Teams are often writing their KPI targets as Key Results. But this is not the best practice. It’s important for Key Results to pinpoint specific outcomes related to the Objective and for the team to know exactly how they are going to deliver these results.

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Increase engagement with new paying customers

OKR Examples » Customer Service » Customer Success
Increase engagement with new paying customers
  • Increase open rate of our in-product communications from 4% to 15%% 154
  • Increase the number of follow-up meetings booked from 7 to 21 per weekmeetings per week 217
  • Achieve service quality rating 9 out of 10 based on the after meeting anonymous pollrating 95
  • Reduce average response time from 5h to 1hhours 15