- Improve satisfaction with our team
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- Increase good and great ratings from 40 to 60ratings 600
- Develop 15 full answers to common questionsanswers 150
- Improve first time response rate from 60 to 30 minutes averageFTR minutes 3060
Customer Success OKR Examples
Customer Success Teams are the ones who engage with product users on a regular basis. They’re the touch point for your active customers, keeping them happy. Based on their learnings from customer relationships, they are often communicating their “insider knowledge” to teams like Customer Service, Sales, Product, and even Marketing.
One mistake made by Customer Success teams is often that they write Key Results using KPI targets. But this is not the best practice. It’s important that Key Results are specific outcomes related to the Objective and for the team to know exactly how they are going to deliver these results. The examples below will give you an outline for writing your own Customer Success OKRs.
- Increase engagement with new paying customers
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- Increase open rate of our in-product communications from 4% to 15%% 154
- Increase the number of follow-up meetings booked from 7 to 21 per weekmeetings per week 217
- Achieve service quality rating 9 out of 10 based on the after meeting anonymous pollrating 95
- Reduce average response time from 5h to 1hhours 15
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