Improve satisfaction with our team
  • Increase good and great ratings from 40 to 60ratings 600
  • Develop 15 full answers to common questionsanswers 150
  • Improve first time response rate from 60 to 30 minutes averageFTR minutes 3060
Increase engagement with new paying customers
  • Increase open rate of our in-product communications from 4% to 15%% 154
  • Increase the number of follow-up meetings booked from 7 to 21 per weekmeetings per week 217
  • Achieve service quality rating 9 out of 10 based on the after meeting anonymous pollrating 95
  • Reduce average response time from 5h to 1hhours 15

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