Customer Service OKR Examples for Customer Experience
- Research and improve customer satisfaction
-
- Get 1000 survey responses to annual satisfaction surveyresponses 10000
- Conduct 50 phone interviews with top customersinterviews 500
- Conduct 15 phone interviews with recently churned customersinterviews 150
- Present an action plan of 10 improvement for next quarterimprovements 100
- Improve satisfaction with customer support team
-
- Increase good and great ratings from 40 to 60ratings 600
- Develop 15 full answers to common questionsanswers 150
- Improve first time response rate from 60 to 30 minutes averageFTR minutes 3060
OKR Examples for Product Implementation & Onboarding
- Increase engagement with new paying customers
-
- Increase open rate of our in-product communications from 4% to 15%% 154
- Increase the number of follow-up meetings booked from 7 to 21 per weekmeetings per week 217
- Achieve service quality rating 9 out of 10 based on the after meeting anonymous pollrating 95
- Reduce average response time from 5h to 1hhours 15
- Improve satisfaction with support team’s work
-
- Decrease number of complaints and negative feedback per quarter from 15 to 5feedback 515
- Increase positive feedback items and praise from 5 to 15 per quarterfeedback 155
- Increase end-user satisfaction rating from 4.0 to 4.5satisfaction 4.54
- Research customer satisfaction improvements
-
- Get 1000 survey responses to annual satisfaction surveyresponses 10000
- Conduct 50 phone interviews with top customersinterviews 500
- Conduct 15 phone interviews with recently churned customersinterviews 150
- Present an action plan of 10 improvements for next quarterimprovements 100
- Research and understand why our churned customers didn’t see value
-
- Get 30% response to survey on churn reasons% 300
- Interviews with 10% of respondents to get detailed reasons% 100
- Analyze responses and choose 3 issues to improveissues 30
OKR Examples for Team Training and Development
- Improve internal expertise to create an outstanding CS team
-
- Organize 12 case study discussions and document insights discussions 120
- 4 team members to present their personal growth plans growth plans 40
- Create 15 articles for the internal wikiarticles 150
- Promote our world-class Customer Success team to stand out from the competition
-
- Get our customer success experts into 5 podcast interviews interviews 50
- Achieve 10,000 views on the video promoting customer success expertise views 100000
- Increase the number of unique weekly visitors to the landing page promoting customer success expertise from 1,000 to 15,000visitors 150001000
Need a simple online tool for OKRs?
Weekdone is the best OKR tool to learn, implement and track OKRs across your teams.
Professional OKR coaching included!