- Expand client portfolio and drive revenue growth
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- Gain 20 new clients by the end of the quarternew clients 200
- Achieve a 15% increase in revenue from existing clients% increase 150
- Attain a customer satisfaction rating of 90% or aboverating score 9075
Account Manager OKRs
An account manager is responsible for building and maintaining relationships with key clients, ensuring customer satisfaction, and driving revenue growth. They identify new business opportunities, develop strategic account plans, and execute sales strategies to achieve sales targets. These targets can be set as KPIs or OKRs.
Often, an account manager acts as the main point of contact for clients to provide product or service information, address inquiries, and negotiate contracts.
- Strengthen client relationships and retention
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- Conduct quarterly business reviews with top 10 key accounts to identify opportunities for growthbusiness reviews 100
- Increase customer engagement metrics by 20%% 8060
- Reduce customer churn rate by 10%% churn 2030
- Improve sales team efficiency and effectiveness
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- Implement a CRM system and ensure 100% adoption by the sales teammembers onboarded 300
- Increase the average deal size by 15%% 150
- Streamline the sales process by reducing the average sales cycle time by 15 daysdays 1530
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